Refund policy

Overview

Office Pole sells digital products. Because files are delivered instantly, refunds work differently from physical goods. This policy explains when you can get your money back and how to ask.

When you can get a refund

You can request a refund within 14 days of purchase if:

• The file is damaged or will not open in the software listed on the product page.
• The product is materially different from its description or preview.
• You were charged twice for the same product.
• You bought a product you already own as part of a bundle.

When we cannot offer a refund

We are unable to refund:

• Purchases where you changed your mind after downloading the files.
• Products already used in a published or delivered project.
• Requests made more than 14 days after purchase.

Wrong license

If you bought the wrong license, contact us before using the files. We can usually upgrade you for the difference in price instead of refunding.

How to request a refund

• Open a support ticket and choose "Refund request".
• Include your order number and the email used at checkout.
• Tell us briefly what went wrong. Screenshots help.

Processing time

We reply within 1 business day. Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank. Download access to the refunded product is removed.

Subscriptions

You can cancel a subscription at any time from My account, under Subscription. You keep access until the end of the month you have paid for and are not charged again.

Subscription payments are not refunded for partial months. If you were charged after cancelling, or charged in error, contact us within 14 days and we will refund that payment.

Bundles and discounts

Bundles are refunded as a whole. If you used a discount code, the refund equals the amount you actually paid.

Contact

Questions about this policy: support@officepole.com. Office Pole, Banani, Dhaka, Bangladesh.